I had the unfortunate experience of ordering an A600 modem from Cricket Broadband. What attracted me to this? I wanted no contracts and at $40, I could log on from anywhere, so I thought. I received the A600 Broadband modem. I paid a butt-load of money for it. The over-excited sales rep guy misrepresented to me that if it did not work with my computer, I would get all my money back. He lied. Worse yet, the customer service reps (based out of China is my guess) were horrible to deal with when I needed help. The tech support guy and gal were even worse. So, to make a long story short in this first introductory paragraph - DO NOT GIVE YOUR BUSINESS TO CRICKET. I have already filed a better business complaint against them over this incident and plan on fighting with my credit card company to get my activation fee because in sum, I ACTIVATED NOTHING!
So, here is what happened. I enthusiastically picked up my package at Fed Ex- signature required or you cannot get your card. Then, I plugged into my laptop. It should automatically install. It did not. Instead I got the blue screen of death- better known as a system crash. This happened all 7 times. I meet all the requirements. I tried in two other laptops with different systems (all meet the requirements). Same blue screen of death. I call Cricket for tech support. They suck and told me it was a windows error. It is not of course because two other computers with different OS all had the same problem. So I call tech support again hoping to get someone smarter. Wrong again! So I call customer service to ask for a refund. Mind you, I just got it yesterday and have not even activate it yet because I cannot even use it. I got the supervisor who was reading from a card provided to him in some outsourced factory in China who told me my activation fee could not be reimbursed because (and I quote), "the modem works fine - it is my equipment error." I lost my mind and just hung up because there was no point arguing with a drone in another country. So, there goes my hard-earned American cash. I will NEVER recommend Cricket to anyone as a result and if I can even help one person to NOT get their service, I have done my job. The customer service after you order something from them is horrible. There is no contract, sure, but you definitely get what you pay for and when it comes to CRICKET, this cannot be more true. I will be taking my business elsewhere because I never want to deal with this company again. Oh wait, I need to get my money back first. Damn it! When it comes to Cricket Broadband or Wireless, Caveat Emptor.
